Samsung issued a global recall for its Galaxy Note 7 phones earlier this year due to a defective battery prone to overheating and exploding. Though the recall has been effective for close to four weeks, about 40 percent of the recalled devices are still most likely in use.
Replacements Slow Down in the United States
Samsung is issuing new devices in exchange for the Note 7s at fault. In the U.S., about half of stock sold have been exchanged by customers. However, the exchanges seem to have slowed down in recent weeks.
The company has also offered monetary incentives to South Korean retailers to better facilitate Note 7 exchanges. Samsung reportedly reimbursed South Korean retailers around $18 per phone exchanged. More money was offered if the stores manage to exchange more than 80 percent of the total number of Galaxy Note 7 phones sold.
Regardless of the money, the defective phone exchanges have slowed down in South Korea as well. Returns are taking longer than in countries like the U.S. and Singapore, the speediest country to return the defective smartphones.
CPSC Issues Warning Against Exploding Samsung Washing Machines
On top of the Galaxy Note 7 recall, Samsung is facing another consumer electronics nightmare in the U.S. Just this week, the U.S. Consumer Product Safety Commission (CPSC) issued a warning against using certain top-loading Samsung washing machines. Several users have complained that the washing machines are “exploding” when in use.
One housewife in Georgia told local media that she found her Samsung washing machine “just perfect,” until it exploded during a washing cycle. The owner had stood right next to the washing machine when it exploded with a sound “like a bomb going off.”
That housewife, along with several others, is now suing Samsung in New Jersey. The CPSC has received 21 reports of exploding Samsung washing machines since early 2015.
According to the lawsuit filed in New Jersey, the machines are exploding because of a support rod that is not sturdy enough to hold the spinning tub in place. Samsung has yet to address the washing machine issue.
Good News Amidst the Woes
The Note 7 recall has particularly hurt Samsung’s reputation as a stellar smartphone maker on par with the likes of Apple. The company’s share prices have recently plummeted thanks to the controversy.
Despite this, Samsung has solid expectation for its other models, especially the popular and much less controversial Galaxy S7 phones. Several tech media outlets have reported that Samsung might upgrade the OS on the S7 and S7 Edge with Android Nougat, which will significantly improve performance.
T-Mobile recently issued new updates for S7 and S7 Edge that included a revamped Samsung cloud drive. Samsung might release other new updates for these phones soon.
There’s good news about the Galaxy S8 as well. Some speculate that the company might move up the release date to get over the Note 7 debacle. The company has also dropped exciting hints about how the phone might be. According to rumors, the Galaxy S8 might have a 4K screen and a graphics chip close to two times faster than that of the S7.